A major country labor market digital transformation platform
Accessible Services for Labor Market:

#1 Public Platform for Citizens and Business

  • P2H enables digital transformation of the national labor market by developing one-stop e-government platform for businesses and citizens.
  • Industry: Government and semi-government organisations
Accessible Services for Labor Market: #1 Public Platform for Citizens and Business

Project

P2H assisted with an important mission — digitizing public services related to a large Middle East country’s labor sector. The government-initiated digital transformation of the human resources, employment, and social development sectors was gathering momentum. Our team was responsible for building a product that would make a difference in this process. Combining forces with our local partner, we improved the provision of social services to all categories of citizens, expats, companies, and government agencies. A robust, high-load sustainable platform geared toward both government initiatives and public and business demands was central to success. The platform became the country’s number one paperless solution, serving over 9 million users seeking access to hundreds of e-services.

The platform’s three-tier concept allows to group functionality, services and operations around three categories of users:

Business establishments

The platform offers comprehensive e-services to any company registered in the country. Business owners can track and change their legal statuses, apply for
licenses for particular activities or work permits, manage the statuses of their employees, and much more.

Employees

Signing up on the platform, individual users have control over their profiles featuring detailed information about their occupation, career, and employment rights and obligations. The platform also offers a range of services and tools to help citizens and expats navigate the labor market.

Government

State regulation and management become easier with the platform that has integrated government registries and services. For example, the platform facilitates visa issuing procedures, improving the interaction between companies, citizens, and the Council of Ministers.

Results for the people and business Open close arrow

  • People icon

    Government services have been made convenient to nearly 9 million active users, around 10,000 citizens use the platform daily.

  • Companies icon

    50,000 companies are registered consumers of government e-services.

  • Public services icon

    Public services are more accessible to all citizens, including those living in remote rural areas.

  • Woman icon

    The platform provided technical support to the country’s goal of increasing women’s participation in the workforce.

  • Person icon

    Thanks to Labor Office, citizens with limited physical abilities or those without access to digital devices or technologies can now access top-quality services.

  • Graduate icon

    It helped tackle youth unemployment: Young people mostly turn to their network of family and friends for career advice and information about jobs. Less well-connected graduates are disadvantaged when entering the labor market. The platform became the most reliable source of employment-related information.

  • Calculator icon

    By simplifying auditing, reporting, and tax filing, the platform made business accounting more convenient.

Solution Open close arrow

The Core

Here’s the functionality we delivered in terms of the platform’s core engineering. Every service on the platform can use it. Stability, security and scalability are the main characteristics here.

E-services

P2H team built a series of basic features for all categories of users: Establishments, Employees, and Government. For the first time in the history of country labor relations, we helped our client to move related services to digital space. This way we contributed to the ambitious goal of reducing bureaucracy and adding transparency and convenience to both business and social relations.

Other services

Challenges we faced Open close arrow

  • Creating a well-thought-out strategy for an efficient project

    In 2018, client asked us to take over the project from one of their previous vendors. It had a look but didn’t work at all. We had to build strong architecture and processes to lay solid foundation for the platform itself and efficient collaboration with other vendors in the future.

  • Accommodating fast-changing business priorities and specifics of the government domain

    A public service platform is a long-term, multi-layered project. Priorities constantly change, interfering with long-range planning, and there’s always an urgent need to roll out new features and updates. It’s a marathon with multiple sprints inside.

    Working on a project in the public sector, you must be deeply aware of local governance practices and stay flexible. You have to stick to particular legal and business frameworks and, at the same time, think creatively about technological implementation. Throw in the communication challenges —along the chain of the stakeholders and decision-makers—and you’ll see why it took an extra effort to get all the feedback, approvals, and updates in good time. We had to map out specific project management strategy to deal with that. Last but not least, there was a cultural gap to bridge. On-site visits, intercultural competence practices, and transparent communication are the ways we adopted among many others.

  • Integration with government registries and services

    There were two types of existing services and data bases we had to use: outdated ones and those under works. So it was never a fact we’d get an expected response when you call those. Meanwhile our task was to build a robust and accessible solution capable of serving up to 100,000 requests per hour and grant flawless experience to the end users.

Initial deliverables and our approach: Open close arrow

  • The first goal we helped our client achieve was to impress government stakeholders with the platform’s prototype. In two months of our work a working prototype was successfully presented to the ministry and got the green light for at least two years of further platform development.
  • Afterwards, the P2H experts were tasked to develop the platform’s core. Up to the present day, P2H remains the only vendor responsible for all the system- and business-critical features under the platform’s hood. Over 10 P2H teams have been working on developing and integrating various services added to the platform’s core. Each services is a separate product covering a particular purpose: Visa Issuance, Work Permit Issuance and Renewal, Change Occupation etc. Each service is a stand-alone project independent of the other ones.
  • The client gave us the credit to assist new vendors onboarding and team coordination. When it comes to DevOps and GItOps practices, we introduced CI/CD pipeline to ensure any team’s ability to write and integrate the code, run tests, release and deploy changes to the platform collaboratively and real-time.
  • As firm believers in the Agile values and principles, we used them in project management, adopting Scrum for a smooth development process.

Project duration and team composition Open close arrow

2018 Project initiation 4 Teams
2019 Pre-launches in production 6 Teams
2020 Official release 8 Teams
2021 analYsIs and improvement 13 Teams
2022 Project support, new features implementation 15 Teams

Standard team (FTE):

1

Agile Project Manager

1

Business Analyst

1

UX/UI designer

0.5

Solution Architecht

3

Back-end Engineers

2

Front-end Engineer

1

Manual QA Engineer

0.5

QA Automation Engineer

0.5

DevOps Engineer

Tech stack and processes Open close arrow

Microservice architecture

Front end:

Vue.js

React.js

Back end:

Ruby, Ruby on Rails

Java

PHP

Go

Message broker:

RabbitMQ

Global cache:

Elasticsearch

Infrastructure:

Docker

Kubernetes

Monitoring, observation, and tracing:

Grafana

Grafana Loki

Grafana Tempo

Prometheus

OpenTelemetry

Vector

Integrations:

IBM APP Connect

IBM API Connect

Unifonic

and more

Future plans Open close arrow

The project got off to a good start, and we’re planning to roll out new features and enhance the user experience. In particular:

2023 +60 new services and features
2024 +100 new services and features
2030 +300 new services and features

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