Technological Challenges We Met
“Imagine a facade without building — this is the situation the P2H team faced when we received our first project in the Middle East,” Mykhailo Zakharov explains. The platform already had a design, but it wasn’t functional. We had to build the architecture and all the processes from scratch to create a solid foundation for the system and effective collaboration with the client in the future.”
A public service platform is a long-term, multi-level project with occasional urgent needs, like addressing a security breach, and always with shifting priorities, like installing new features and updates to existing functions. It’s always a marathon with interspersed sprints.
P2H experts developed the platform’s core and remained the sole vendor responsible for the platform’s critical “under the hood” functionality. More than ten P2H teams worked on developing and integrating various services to this platform. Each service serves a specific purpose, such as visa issuance, work permit issuance and renewal, or changing occupations.
Working on a project in the public sector requires deep knowledge of public administration and the flexibility to cater to clients’ needs. Complying with legal and business frameworks while thinking creatively about technological implementation is critical. In addition, we had to develop our own project management strategy to deal with tight deadlines and a long chain of agreements between all stakeholders, says Mykhailo.
Technical integration with state registries and services was among the most challenging tasks. P2H specialists had to work with existing services and databases that were either outdated or still under development. Meanwhile, the client set an ambitious goal of creating in the shortest possible time a reliable and affordable solution that could handle up to 100,000 requests per hour to ensure flawless platform performance for end users.